SERU Mock Test
Practice Real Situation-Based Questions
Get exam-ready with our free SERU mock test, built to reflect the actual Safe, Efficient, and Responsible Urban (SERU) assessment. Test your knowledge across customer service, safety, and professional conduct — and find out if you’re ready to pass before your real test day.
Safety & Responsibility Topics
PHV & Taxi Driver Scenarios
Multiple Choice Questions
Instant Answer Feedback
Score Tracking & Results
Built for PCO Licence Candidates
Free SERU Mock Test
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SERU Test Sections
Section 1: London PHV Driver Licensing
To become a licensed London PHV driver, you must be approved by TfL. Only then can you accept bookings from a TfL-licensed private hire operator. Once you’re licensed, there are essential rules and policies you need to follow. This section breaks down everything you need to know to get started and stay compliant.
Section 2: PHV Licensing Requirements
Whether you own a licensed vehicle or not, understanding the rules for private hire vehicles (PHVs) is crucial. This section covers the key licensing requirements every PHV driver needs to know. Stay informed and ensure you’re always in compliance.
Section 3: Navigating Private Hire Journeys
Private hire services are a key part of London’s transport scene, offering a variety of options for residents and visitors alike. In this section, you’ll learn the essential steps drivers must follow to complete private hire bookings smoothly and efficiently.
Section 4: Ensuring Safety on the Road
Your safety and that of your passengers is paramount. In this section, we’ll explore essential tips on:
- Driver Safety
- Managing Drugs and Alcohol
- Minimizing Conflict
Stay informed and keep every journey secure!
Section 5: Professional Driver Behavior
TfL expects all licensed drivers to deliver a professional and safe experience for both Londoners and visitors. Exceptional customer service is a cornerstone of being a London PHV driver. This section outlines the standards TfL expects from drivers in their interactions with passengers and other road users.
Section 6: Driving and Parking in London
Get the essential insights on driving and parking in London! This section provides key information to help you navigate the city. Remember, it’s important to stay informed about your responsibilities under The Highway Code as well.
Section 7: Driving Safely
As a PHV driver, staying vigilant on the roads is crucial. You must engage safely with all road users, particularly the more vulnerable, like pedestrians, cyclists, and motorcyclists. This section provides essential tips to help you uphold the highest standards of driving and ensure everyone’s safety.
Section 8: Embracing Equality and Accessibility
TfL is dedicated to enhancing transportation in London by ensuring it is accessible, safe, and reliable for everyone. Public transport is vital for opening doors to education, employment, and essential services, helping people connect with loved ones and live independently. In this section, discover your responsibilities and learn how to deliver exceptional service to all your passengers.
Section 9: Safeguarding Vulnerable Passengers
Safeguarding is about protecting children and vulnerable adults from harm and abuse. In this section, you’ll find essential information on how to keep your passengers safe and ensure their well-being during every journey.
Section 10: Understanding Ridesharing
Ridesharing allows passengers who don’t know each other to share a vehicle and split the fare. Remember, all ridesharing journeys must be booked through a licensed London PHV operator. As a London PHV driver, you can only accept ridesharing bookings directly from a licensed operator.
